💸 Refund Policy – GPLMate.com

At GPLMate.com, we are committed to providing high-quality GPL-licensed digital products with transparency and customer satisfaction. Due to the nature of our services, our refund policy is designed to be fair, clear, and aligned with industry standards.

✅ Eligible Refunds

We offer refunds under the following conditions:

  • Product Malfunction: If a product does not function as described and our support team is unable to resolve the issue.
  • Original License Key Issues: For products that include original license keys, refunds are available within 7 days if the key fails to activate or function properly.
  • Support-Backed Refunds: Refunds are only considered after contacting our support team. Please reach out before initiating a claim via PayPal or other payment services.

❌ Non-Refundable Scenarios

Refunds will not be issued under the following circumstances:

  • Change of Mind: Refunds are not granted for reasons such as “I didn’t like the product” or “I changed my mind.”
  • Future Updates: If a product works at the time of purchase but fails after an update, no refund will be provided.
  • Lack of Technical Skills: If you are unable to use the product due to insufficient technical knowledge.
  • Reselling Products: Reselling our products is strictly prohibited. Accounts found doing so will be suspended without refund.
  • No Access Provided: If you refuse to provide access for troubleshooting plugin issues, you are ineligible for a refund.
  • Non-Listed Products: Refunds are not available for products not listed on our website.
  • Demo Import Limitations: Some products may have limited demo import functionality. These limitations are clearly noted on product pages.
  • Author Removed Products: No refund if the original developer removes the product or stops providing updates.
  • Negative Feedback Without Contact: Refunds are not granted to users who post public complaints without first seeking support.
  • Mistaken Purchases: Refunds are not issued for accidental purchases, even if the product hasn’t been downloaded.
  • Free Memberships or Affiliate Purchases: No refund for free memberships or purchases made via referral links.
  • License Key Requests: GPL products do not require license keys. Refunds will not be issued for requests related to license keys unless explicitly stated.
  • Suspended Accounts: Accounts suspended due to violation of our Terms & Conditions are not eligible for refunds.

⏳ Refund Timeline

  • Refund requests must be made within 2 days of purchase.
  • Requests made after 7 days are not eligible.

🧩 Plugin & Theme Limitations

While most products work seamlessly, a few may have limitations:

  • Demo Import: Products like JNews, Essential Theme, and Newspaper may have restricted demo import features due to cloud-based limitations.
  • Plugin Features: Some plugins (e.g., Wordfence, WPMUDEV) may have limited cloud-based or reporting functionalities. Core features remain fully functional.

Please check the Note section on each product page for specific limitations before purchasing.

🔐 Product Removal & Replacement

We reserve the right to remove any product from our platform. If a product is removed:

  • You will lose access to future downloads.
  • No refund will be issued.
  • We may offer a free replacement if a suitable alternative is available.

📩 Contact Before Claiming Refund

Before initiating a refund through PayPal or any payment gateway:

  • Please contact our support team first.
  • We are here to resolve installation issues, product errors, or access problems.
  • Direct refund claims without prior contact may result in limited support and additional processing delays.

🚫 Abuse & Misuse

  • Refunds are not granted to users who engage in abusive behavior, misuse of services, or violate our policies.
  • Public complaints without seeking help will not be considered for refunds.

🤝 Our Commitment

Our refund policy is designed to build trust and transparency with our customers. We encourage you to read our Terms & Conditions and FAQ for more details.

If you have any questions or concerns, please contact our customer support team. We’re here to help and ensure your experience with GPLMate.com is smooth and satisfactory.